Terms

Payment

Delivery

Returns, Refunds & Exchanges

Availability

Statutory Rights

Privacy Policy

Company Details

 

The following Terms and Conditions apply to orders placed with Stonz Wear UK:

Payment

Payment can be made using Visa, Mastercard, Maestro, Solo and JCB.  Online payments are securely processed using RBS WorldPay. The information you provide will not be shared with any other third party.

 

Payment will be accepted in Sterling (GBP) and Euros.

 

Delivery

 

Items will be delivered by Royal Mail in the UK. All items are flat packed and delivered without packaging. Orders should be received by you within 5 to 7 days of confirmation.  Please email info@stonzwear.co.uk if you have not received your order within 5 days.

 

Standard delivery charge is £3.00 for delivery to addresses in the UK.  Please email info@stonzwear.co.uk if you would like to order products for delivery outside the UK.

 

The promotional offer of Free P&P applies to deliveries in the UK. This offer will expire on 5th December 2009.

 

Returns, Refunds and Exhanges

 

Stonz Wear products  are of the highest quality and are designed to last. In the unlikely event that you need to return a defective product, please send the item to the address below. Defective items will be replaced, or your original payment will be fully refunded.

 

If you wish to cancel an order that has not yet been dispatched, please email info@stonzwear.co.uk, quoting the order number.  Your card will be refunded with the total cost of the cancelled order.

 

If you want to return Stonz products, please return the unused items in their original condition within 14 days of receipt, quoting the order number and the reason for the return to:

 

Stonz Wear UK

28A Mosswater Wynd

Cumbernauld

G68 9JU

Scotland

 

We will be happy to exchange the item for another size or style, or we will refund the original cost of the returned item to the card used to place the order. Delivery charges cannot be refunded for returned items. We aim to process refunds within 10 days of receipt of the returned goods.

 

With all returns, please ensure that you obtain a proof of posting or send the item recorded delivery as we cannot be responsible for items that go missing in transit.

 

Email info@stonzwear.co.uk or call 07876 258 076 for more information.

 

Availability

 

All items shown on the website are offered subject to availability.  You will be advised by email if the product you have ordered is out of stock and you’ll be given an estimated lead time for delivery.  You may choose to wait for the item to come into stock or request a full refund if payment has been processed for out of stock items.

 

Statutory Rights

 

These Terms and Conditions do not affect your statutory rights.

 

Privacy Policy 

Your privacy is important to us. By using this website you consent to us collecting, processing and using personal information to manage your orders and any accounts you create. 

The information we ask you to provide when ordering is used only to allow the order to be processed, to simplify your future shopping with us and to keep you up to date with Stonz Wear developments and products. You must opt in to the Stonz Wear mailing list if you would like to receive information about promotions and new products.
 
If you choose to create a Stonz Wear UK account, you can change your details at any time by logging in to your account. We will not share you information with any outside parties. If you want to remove your details, please email info@stonzwear.com.
 
Any changes to our Privacy Policy will be published to this site.
 
You may contact us at any time:
 
Telephone: 07876 258 076

 

Company Details

 

Stonz Wear UK is a trading name of Douglas Distribution Ltd.

 

Registered Office:

 

Douglas Distribution Ltd

Suite 326

Baltic Chambers

50 Wellington Street

Glasgow

G2 6HJ

 

Registered in Scotland, Company No. SC365430

VAT Registration No. 976912765

 

All Intellectual Property, Trademarks and Copyrights for Stonz and Stonz Wear are owned by Stonz Wear Incorporated (Stonz) having it’s headquarters at 915 Cotton Drive, Vancouver, BC, Canada.

 

 

 


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